Customer Satisfaction and Warranty Policy

1. Lifetime Warranty on Hand Stitching

• At Unisham , customer satisfaction is our top priority. We pride ourselves on the quality of our products and offer a lifetime guarantee on hand-stitched seams . This guarantee demonstrates our commitment to craftsmanship and ensures that every item is built to last.

• The warranty covers all manufacturing-related stitching defects. If a hand-stitched seam becomes undone or defective due to normal use, we promise to repair or replace it free of charge.

2. Warranty Limitations

• The warranty does not cover damage caused by misuse, normal wear and tear (beyond the seams), accidents, or unauthorized modifications. To maintain the quality of your product, we recommend proper care and use.

3. Claims Process

• If you experience a sewing defect or are not satisfied with your product, please contact our customer service team with the following information:

• Proof of purchase

• Photos of the product and any defects noted

• Description of the problem encountered

• Our team is committed to responding quickly to your request and guiding you through the repair or replacement process.

4. Exceptional customer experience

• We value the customer experience and want every Unisham purchase to be completely satisfying. Our team is available to promptly answer all your questions and provide personalized support.